Terms & Conditions

Customer Support
Email: mymark365@gmail.com

  1. Legal or Export Restrictions (If Applicable)

Our services are available to clients worldwide except where prohibited by local regulations.
Physical goods, if sold, cannot be shipped to countries restricted by U.S. export laws or international trade guidelines. It is the customer’s responsibility to ensure compliance with their local import or usage laws.

Terms & Conditions of Promotions

Any promotional offer, discount code, or limited-time pricing is subject to the following terms:

  • Promotions cannot be combined with other discounts unless explicitly stated.

  • Promotional pricing applies only to the specific services listed.

  • Promotions may have expiration dates and will not be honored after the posted end date.

  • We reserve the right to modify or withdraw a promotion at any time.

  • Misuse of promotional offers may result in cancellation of the order or refusal of service.

2. Personal Information

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our consultation and coaching services.

We may collect the following information when you sign up, book a consultation, or contact us:

  • Name

  • Email address

  • Phone number (optional)

  • Payment information (processed securely through third-party providers such as Stripe)

  • Any information voluntarily submitted through forms or messages

3. How We Use Your Information

We use your information to:

  • Provide and manage consultations or services

  • Process payments securely

  • Respond to customer service requests

  • Improve user experience and site performance

  • Send confirmations, reminders, or updates related to your bookings

  • Comply with legal, financial, or regulatory requirements

We do not sell or rent your personal information to third parties.

4. Payment Processing

All payments are handled through trusted third-party processors such as Stripe, Google Workspace, or other secure gateways. We do not store or access your full credit card details.

5. Sharing Your Information

We may share your information only in the following situations:

  • With service providers who help us operate the website (e.g., payment processors, scheduling software)

  • If required by law, court order, or government request

  • To prevent fraud or unauthorized transactions

6. Data Retention

We keep your information only as long as needed for:

  • Providing services

  • Legal obligations

  • Resolving disputes

TERMS OF SERVICE

Last Updated: August 2025 Website: marknixon.net

These Terms of Service (“Terms”) govern your use of our website, consultations, coaching, and related services. By accessing our site or booking a service, you agree to these Terms.

1. Use of Services

You agree to use our services only for lawful purposes. You must be at least 18 years old to book consultations or make purchases through our website.

2. Booking & Payments

  • All fees must be paid at the time of booking unless stated otherwise.

  • Payments are processed through secure third-party providers (such as Stripe).

  • Prices and availability of services may change without notice.

3. Cancellation & Rescheduling

  • Cancellations or rescheduling must be made at least 48 hours in advance.

  • Late cancellations may result in a partial or full charge.

  • No-shows may forfeit the session without refund.

4. Refund Policy

Refunds are available according to our posted Refund & Dispute Policy.
If a session cannot be delivered due to our scheduling or technical issues, clients may choose a full refund or rescheduled appointment.

5. User Conduct

You agree not to use our website or services to:

  • Engage in harassment, abuse, or inappropriate behavior

  • Upload harmful or malicious content

  • Violate intellectual property rights

  • Attempt unauthorized access to systems or accounts

  • We reserve the right to refuse service to anyone who violates these guidelines.

1. How to Resolve an Issue

If you are unsatisfied with a consultation, please contact us at mymark365@gmail.com within 7 days of your session. Include the following information:

  • Your name

  • Date of your consultation

  • A brief explanation of the issue

We will review your concerns and respond within 48 business hours.

2. Eligibility for Partial Refunds or Credits

Because consultation sessions require time and preparation, refunds are limited. The following guidelines apply:

Eligible for Consideration:

  • A technical issue prevented the session from taking place

  • The consultant was unable to attend or had to cancel unexpectedly

  • The session was significantly shorter than the time booked (e.g., ended early due to technical issues)

In these cases, we may offer:

  • A partial or full refund, or

  • A complimentary rescheduled session

Not Eligible for Refunds:

  • Dissatisfaction with personal outcomes, decisions, or results after the consultation

  • Missed appointments or no-shows

  • Cancellations made within the 48-hour cancellation window

  • Failure to attend due to scheduling mistakes on the client’s end

However, we may offer a discounted reschedule at our discretion.

3. Formal Payment Disputes

If a chargeback or dispute is filed with your bank without first contacting us:

  • We will submit documentation to verify that the service was delivered or made available

  • Resolution of the dispute will follow the policies of the payment processor (e.g., Stripe) and your financial institution

Last Updated: August 2025 Website: marknixon.net